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CRAFTING EXPERIENCES

We assist you in shaping the future of your business

A COMPELLING, "HUMAN-FIRST" APPROACH

DIFFERENTIATE, ENGAGE, EVOLVE

We craft meaningfully connected digital ecosystems with an “Experience-first” approach.

The success of your business lies in the experience you deliver at every customer touchpoint and throughout the customer journey. You need to differentiate your brand, engage your customers and evolve in parallel with their emerging needs, continuously finding ways to capture and integrate them into your strategy.

This is where we come in.

Going beyond our long-established place as the best “builders” in town, we have transitioned to being the architects of interactions; the shapers of experiences. We even have a dedicated Business Unit that specialises in bringing to life the experiences of tomorrow, today: Experience Lab.

We put our efforts into creating strong customer experiences, through the continuous iteration of three core capabilities.

WE ARE CONSULTANTS WHO BUILD

Digital transformation is about people. Our work is about people. And we have all it takes to be the consultant you need to thrive into the digital economy.

Long gone are the days we were discussing the next big website or the next mobile killer app. Today, it all comes down to the experience. At ATCOM, we strongly believe that creativity has no boundaries. But to redefine how brands connect with people, our perspective of customer experience needs to include the entire business logic architecture. In order to achieve a substantial competitive advantage, a brand needs to have equally strong insights, strategy and business objectives. This is what MOCTA – Market Oriented Creative Transformation Agency –, our Business Unit specialising in business transformation, does.

ACT, THINK, CREATE "EXPERIENCE-FIRST"

When we’ve come up with the strategy, it’s time to create the experience. The close collaboration of our Creative Department and UXlab, our Business Unit specialised in UX and Usability, provides the understanding of what drives human behaviour, communication and interaction. Through the process of Design Thinking, we identify key customer issues, needs and opportunities, which we then mould into our course of action, in order to achieve innovation with relevance at every aspect of customer journeys. Shifting outdated creative paradigms, we combine intelligent planning with creativity to unlock new transformative experiences.

WE OWN TECHNOLOGY

With almost 20 years of award-winning digital implementations across all industries and sections of the economy, we have brought our expertise to the next level; customer experience is the driving force behind our technical implementation roadmap.

Through our agile-working production units, support infrastructure and security systems, we remain actively involved in our clients’ journey, ensuring the delivery of uninterrupted operations - and meaningful, human-first experiences.

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