Winning e-volution Agency of the Year for the third time

With 35 awards, including 1 Platinum for A-commerce, ATCOM’s recently launched Omnichannel Commerce platform, it was no surprise to be named e-volution Agency of the Year, previously called e-Commerce Agency of the Year, and win the ultimate honour of this year's e-volution awards for the third time in ATCOM’s history. New roads are opening ahead – and we can’t wait to explore them, together with our partners!

Overall, we received 2 Platinum, 10 Gold, 10 Silver and 13 Bronze awards, for A-commerce and for our projects referring to AEGEAN, attica, Coral, EUROBANK, -that was also proclaimed e-Business of the Year- IKEA, Moustakas, and Sklavenitis.

The detailed list of the awards is very long:

E-COMMERCE & E-BUSINESS

• Best in Travel & Tourism: aegeanair.com | GOLD
• Best in e-ticketing: aegeanair.com | GOLD
• Best in Toys: Moustakas Toys e-shop | SILVER

CUSTOMER CENTRICITY & OPERATIONS

• Best Operations & Back Office: AEGEAN Hub | PLATINUM & GOLD, AEGEAN Disaster Recovery | BRONZE
• Best Customer Experience: AEGEAN Pass | SILVER, sklavenitis.gr | BRONZE
• Best Omnichannel Experience: New Customer Digital on Boarding - Eurobank Mobile app | SILVER
• Best Response by an e-Business to Socio-Economic Changes & Shifting Consumer Needs: New Customer Digital on Boarding - Eurobank Mobile app | BRONZE

DIGITAL COMMUNICATION & MARKETING

• Best in Conversion Rate Optimization: IKEA Greece Mobile App | SILVER, Moustakas Toys e-shop | SILVER, sklavenitis.gr | BRONZE

E-BUSINESS SERVICES & INFRASTRUCTURE

• E-Commerce Platforms: A-commerce: The new Omnichannel Commerce Platform by ATCOM | PLATINUM & GOLD
• Most Innovative New Services in e-Commerce: A-commerce: Artificial Intelligence features | GOLD, The IKEA AR Experience | SILVER
• Most Innovative New Services in e-Commerce - Marketing/Tools Services: A-commerce: AI Automated Segmentation | SILVER, A-commerce: Visual Merchandising | BRONZE

INNOVATION & EXPERIENCE DESIGN

• User Interface: Moustakas Toys e-shop | GOLD, atticadps.gr | BRONZE
• Information Architecture: Moustakas Toys e-shop | Information Architecture | GOLD, atticadps.gr | BRONZE
• User Interface: Smart Home - allSmart.gr | SILVER
• Redesign – Relaunch: aegeanair.com | BRONZE
• Design Aesthetics – Animation: Moustakas Toys e-shop | BRONZE
• Technology Innovation: IKEA Visual Search | BRONZE

STRATEGY & GROWTH

• International e-Commerce: AEGEAN | International e-Commerce | GOLD, IKEA e-commerce site – Bulgaria & Cyprus | BRONZE
• Digital Transformation: New Customer Digital on Boarding - Eurobank Mobile app | GOLD, AEGEAN Hub | SILVER
• The Most Effective Investment: New Customer Digital on Boarding - Eurobank Mobile app | GOLD
• E-Business Innovation: AEGEAN | SILVER
• Continuous Growth: aegeanair.com | BRONZE, Eurobank Mobile App Evolution | BRONZE

It’s all about the experience: UX/CX Agency of the Year

UX | CX Awards is a new initiative that was launched in 2022 to honour and recognise the most innovative and effective practices in the creation of outstanding digital experiences. We firmly believe that it's of utmost importance and ATCOM, as a UX | CX Native, couldn’t but star in these awards.

After all, let’s not forget that it was ATCOM who brought the concept of UX in Greece, founding UXlab, the first agency dedicated exclusively to UX & Usability in the country, more than a decade ago! In the same way, today ATCOM works to establish CX as a key pillar in digital services.

We were proclaimed UX/CX Agency of the year, winning 17 awards – 1 Platinum, 8 Gold, 5 Silver, 3 Bronze - for our work on projects for Agoni Grammi Gonimi, Athens Voice, EUROBANK, Greek National Opera, Greek National Tourism Organisation, IKEA, Istorima, Star Channel, and Vivartia.

Would you like to see all of the awards? Keep scrolling!

UX/CX TRANSFORMATION & STRATEGY PER INDUSTRY

• Best in Banking, Insurance & Financial Services: Eurobank Mobile App | PLATINUM & GOLD
• Best in Sports, Culture & Entertainment: GNO TV | GOLD
• Best in Tourism & Hospitality: ExtraMilers | GOLD, Visit Greece | SILVER
• Best in Media & Culture: Istorima | GOLD, Star TV | SILVER, Athens Voice | BRONZE
• Best in Food & Beverage: The everest digital experience | GOLD, The Goody's digital experience | BRONZE
• Best in Retail: The IKEA Digital Customer Experience | SILVER

CX INITIATIVES & PRACTICES IN CUSTOMER LIFECYCLE

• Best CX in Online/Mobile: The Eurobank Mobile App Customer Experience | GOLD
• Best Customer Onboarding: Eurobank: New Customer Digital Onboarding | GOLD
• Best CX in Omnichannel: The IKEA Omnichannel Customer Experience | SILVER
• Best CX In-Store: The IKEA Greece Instore Experience | BRONZE

BEST USE OF DIGITAL CX SOLUTIONS & UX IMPLEMENTATIONS

• Best Use of Financial Transaction Application: Eurobank Business App - Approvals | GOLD
• Best Use of AI / Machine Learning: ExtraMilers AI tools | SILVER

Mobile Agency of the Year for the second time in a row

Mobile Excellence Awards is an established institution that rewards the most innovative applications and services in Mobile Business. True to our vision to not only include Mobile Business, but place it at the forefront of every strategy involving the digital ecosystem, we are proud to receive, for the second consecutive year, the title of Mobile Agency of the Year!

We won 1 Platinum, 2 Gold, 1 Silver and 3 Bronze Awards for our work on the EUROBANK & Taxiplon Passenger apps while, at the same time, our partners at EUROBANK were named Mobile Business of the Year. Happy times!

Let’s see the awards:

MOBILE BUSINESS SOLUTIONS & TRANSFORMATION

• Business Process Re-engineering through Mobile: Eurobank Mobile App - New Customer Digital Onboarding | GOLD
• Digital Innovation through Mobile: Eurobank Mobile App - Payment Initiation | SILVER
• Mobile Process Automation & In-field Services: Eurobank Business App - Approvals | BRONZE
• Improve Customer Service and Retention through Mobile: Taxiplon Passenger App | BRONZE

MOBILE SYSTEM SUPPLIERS & INNOVATION

• Large-scale Mobile Integrated Projects: Eurobank Mobile App - New Customer Digital Onboarding | PLATINUM & GOLD
• Redesign / Relaunch: Taxiplon Passenger App | BRONZE

These are more than awards. They are milestones that, once reached, they become the foundation for building the future. Our purpose is to accelerate transformation in all aspects of business and life – and these distinctions prove that ours is a strategy pointing in the right direction. We are honoured to have gained the long-term trust of our partners, some of the Greek market’s clear leaders, and we would like to thank each and every one of them.

ATCOM is its people, so our thanks to the ATCOMistas go beyond words. Every designer, software engineer, strategist, project manager, UX expert, CX professional, account manager; they are not unsung heroes. They are the heart and soul of ATCOM, the backbone of every digital project that defines the market.

Together, we will keep envisioning and achieving a better tomorrow for business – and life!