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Mobile banking at its best

EUROBANK APP

Usability, security, performance. The future of Omnichannel banking is here.

BANKING

  • NATIVE APP
  • BUSINESS TRANSFORMATION

Eurobank, one of Greece’s largest banks, is undergoing a major business transformation, reshaping its operations, products and services. ATCOM was selected as the strategic and technical partner to plan and implement key components of Eurobank’s roadmap, aiming to modernise its digital presence and deliver innovative and personalised experiences across all touchpoints.

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Within this framework, ATCOM redesigned and implemented the bank’s native mobile application. Evaluating business objectives and customer expectations, ATCOM reinvented the bank’s entire mobile strategy from the ground up, with the goal being to create a strong, expandable channel within a robust Omnichannel strategy, that would position Eurobank many steps ahead of competition.

The new Eurobank mobile app places the emphasis on usability, data visualisation and security, capitalising on the capabilities of portable devices. Enabled by Tapvolution, ATCOM’s native Software Development Kit (SDK), the app allows customers to make fast, agile and secure transactions, incorporating advanced encryption protocols and enhanced security features such as Touch ID, Face ID – on devices that support technologies of biometric identification – and Shake2Logout. Further innovations include the Pay a Friend (PaF) and PaF Business services, enabling money transfers by phone number, e-mail or VAT number, as well as the Eurobank Masterpass digital wallet for online payments.

With unrivalled performance and stability, top-level security and exemplary usability, the new Eurobank mobile app fosters new, personalised digital banking experiences and improves customer satisfaction, while providing control over all the financial products of users at reduced transactional costs.

The application was found 99.9% and 99.6% bug-free in Android and iOS respectively, while extensive penetration tests carried out by Odyssey, in collaboration with Accenture, resulted in no findings at all – facts that further establish ATCOM as a trusted partner of the bank.

Stay tuned for more updates and new releases with many more innovative features and functionalities!

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