AEGEAN continues to upgrade its digital services, with ATCOM as the Strategy and Technology Partner. Our latest work for AEGEAN transforms the way the airline communicates with a global network of travel agents and optimises back-office operations, while upgrading the experience of every agent interacting with AEGEAN.
AEGEAN Hub streamlines communication between the airline and travel agents, enabling the centralised and effective management of requests, dynamically, in every country and through every department of the company.
Our dedicated team of experts created a digital space that enables travel agents to send their request to AEGEAN, simply by filling in a form. With an extensive range of available forms at their disposal, travel agents can select the ones that are specific to the subject of their inquiries – whether they refer to reservations, matters of the agency’s Hub account or topics of general nature.
A dedicated management system offers AEGEAN agents access to the requests received through AEGEAN Hub and provides an inclusive and flexible suite of tools and functionalities to handle them; they can assign the requests to related departments, add notes, resolve them and mark them as completed or change their status. In addition, they can extract valuable data and analytics, through the reporting tools integrated in the implementation.
Built on Sitecore infrastructure, AEGEAN Hub is based on flexibility, which gives the airline’s team the power and freedom to manage the system, create new request forms, adjust validation rules and, ultimately, act on a basis of adaptability and control that empowers them to accommodate the company’s evolving needs and strategy.